§ 9. Operation and maintenance of system.

Grantee shall operate its cable system as required by the FCC's rules and regulations, including any and all minimum standards, and updates thereof, prescribed by the FCC pursuant to the provisions of section 16 of the 1992 cable act (amending section 624(e) of the Communications Act of 1934), and, pending the FCC's adoption of the aforementioned standards, shall ensure compliance with all provision of FCC rule section 76.605 (Technical Standards), and any amendments thereto, throughout all parts of the county to which it provides service.

Grantee shall render efficient service, respond to subscriber service problems and correct malfunctions as promptly as possible, and, under normal circumstances; shall respond immediately to service outages, involving more than one subscriber in a localized service area and shall respond to service outages involving an individual subscriber only by the end of the business day next following receipt of notice of such outage, taking into consideration safety and force majeure circumstances.

Grantee shall maintain a local business office or agent which subscribers may telephone during regular business hours without incurring added toll charges so that CATV maintenance service shall be promptly available. Grantee shall maintain an emergency maintenance phone available to all subscribers on a tollfree basis.

Grantee shall comply with customer service standards established by the FCC pursuant to section 8 of the "1992 cable act" (amending section 632 of the Communications Act of 1934) upon adoption by the FCC of such standards.